Privacy Policy
Effective Date: June 18, 2026
Last Updated: June 18, 2026
1. Purpose and Scope
This Privacy Policy describes how CLOUD TRUCOST (OPC) PRIVATE LIMITED (“TruCost.Cloud”, “Company”, “we”, “our”, or “us”) collects, uses, stores, protects, and processes information when individuals visit our website, interact with our services, request demonstrations, communicate with our team, or use our cloud cost management and FinOps solutions.
This Privacy Policy applies to:
- Website visitors
- Prospective customers
- Customers
- Customer administrators
- Authorized platform users
- Business contacts and partners
This Privacy Policy does not override the terms of any separate commercial agreement, Master Service Agreement (MSA), Data Processing Agreement (DPA), or Statement of Work (SOW) executed between TruCost.Cloud and a customer.
2. Information We Collect
Information You Provide
We may collect:
- Name
- Email address
- Phone number
- Company name
- Job title
- Billing information
- Demo requests
- Support requests
- Communication preferences
Information Collected Automatically
When you use our website or services, we may collect:
- IP address
- Browser type
- Device information
- Operating system
- Usage data
- Referring URLs
- Session information
- Website interaction data
Customer Environment Data
When customers connect cloud environments to TruCost.Cloud, we may process:
- AWS Cost and Usage Reports (CUR)
- AWS account identifiers
- Cloud resource metadata
- Resource tags
- Cost allocation structures
- Budget and governance data
- Cost anomaly information
- Optimization-related metrics
3. Important Note Regarding AWS Billing Data
TruCost.Cloud is designed to process cloud financial and operational information to provide visibility, governance, allocation, anomaly detection, and optimization insights.
Customers retain ownership of their AWS billing data, cloud metadata, resource tags, account structures, and associated information.
TruCost.Cloud processes such information solely for delivering agreed services and improving customer outcomes.
Customers are responsible for ensuring that unnecessary personal information is not embedded within cloud resource names, tagging structures, account descriptions, or billing metadata.
4. How We Use Information
We may use information to:
Service Delivery
- Provide cloud cost visibility
- Enable cost allocation and ownership mapping
- Deliver FinOps reporting
- Generate optimization recommendations
- Detect anomalies and cost irregularities
- Support governance initiatives
Customer Support
- Respond to inquiries
- Troubleshoot technical issues
- Provide onboarding assistance
- Manage customer relationships
Platform Operations
- Monitor system performance
- Maintain platform security
- Prevent abuse and unauthorized access
- Improve reliability and scalability
Communications
- Respond to requests
- Provide service notifications
- Share product updates
- Deliver marketing communications where permitted
5. Legal Basis for Processing
Where applicable, TruCost.Cloud processes personal information based on:
- Contractual necessity
- Legitimate business interests
- Compliance with legal obligations
- User consent
Where consent is required by applicable law, individuals may withdraw consent at any time.
6. Sharing of Information
We do not sell personal information.
We may share information with:
Service Providers
Including providers supporting:
- Cloud infrastructure
- Hosting
- Monitoring
- Analytics
- Communication services
- Security services
Legal and Regulatory Authorities
Where required by law, court order, government authority, or regulatory obligation.
Corporate Transactions
In connection with mergers, acquisitions, reorganizations, or asset transfers.
7. Subprocessors
TruCost.Cloud may utilize trusted third-party service providers to operate its services.
Examples may include:
- Amazon Web Services (AWS)
- Email delivery providers
- Customer support systems
- Monitoring and observability tools
- Analytics platforms
All subprocessors are subject to appropriate contractual, confidentiality, and security obligations.
8. Data Security
TruCost.Cloud implements reasonable technical and organizational safeguards including:
- Role-based access controls
- Encryption in transit
- Secure authentication
- Logging and monitoring
- Backup procedures
- Security reviews
- Vulnerability management
While no system can guarantee absolute security, we maintain measures appropriate to the nature of the information processed.
9. Data Retention
Information is retained only as long as necessary to:
- Deliver services
- Fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
Retention periods may vary depending on the nature of the information and applicable obligations.
10. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Improve functionality
- Analyze website performance
- Enhance user experience
- Measure engagement
Users may manage cookie preferences through browser settings.
11. International Data Transfers
Information may be processed in jurisdictions where TruCost.Cloud or its service providers operate.
Where applicable, we implement reasonable safeguards to protect transferred information consistent with applicable laws.
12. Individual Rights
Subject to applicable laws, individuals may request:
- Access to information
- Correction of inaccurate information
- Deletion of information
- Restriction of processing
- Withdrawal of consent
- Objection to processing
Requests may be submitted using the contact information provided below.
13. Children’s Privacy
TruCost.Cloud services are intended for business and enterprise use.
Our services are not directed toward individuals under the age of 18.
If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to remove such information.
14. Security Incidents and Breach Notification
TruCost.Cloud maintains procedures for identifying, investigating, and responding to security incidents.
Where required by law or contractual obligations, affected customers will be notified of qualifying incidents within applicable timelines.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
- Services
- Legal requirements
- Security practices
- Business operations
Updated versions will be posted on this page with a revised effective date.
16. Contact Information
CLOUD TRUCOST (OPC) PRIVATE LIMITED
Website: https://trucost.cloud
Email: finops@trucost.cloud
For privacy-related inquiries, requests, or concerns, please contact us using the information above.
