Terms & Conditions

Effective Date: June 18, 2026
Version: 2.0
Company: CLOUD TRUCOST (OPC) PRIVATE LIMITED

1. Scope and Acceptance

These Terms & Conditions (“Terms”) govern access to and use of the TruCost.Cloud platform, website, dashboards, reports, APIs, consulting services, FinOps Leadership services, and related offerings (collectively, the “Services”) provided by CLOUD TRUCOST (OPC) PRIVATE LIMITED (“TruCost.Cloud”, “Company”, “we”, “us”, or “our”).

By accessing, using, purchasing, or receiving any Services from TruCost.Cloud, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.

2. Services

TruCost.Cloud provides cloud financial management, FinOps, governance, cost allocation, optimization visibility, anomaly detection, reporting, executive insights, architecture reviews, and related consulting services.

Services may include:

Cloud cost visibility dashboards
AWS billing analysis
Cost allocation and chargeback models
Governance and tagging frameworks
Anomaly detection and alerting
Executive reporting
FinOps Leadership services
Architecture review and optimization guidance
Consulting and advisory engagements

We may modify, improve, suspend, or discontinue any feature or service at our discretion.

3. FinOps Leadership Services

Where purchased by the customer, TruCost.Cloud may provide FinOps Leadership services including:

Executive reviews
Monthly insights packs
Weekly office hours
Governance reviews
Stakeholder alignment sessions
Optimization tracking
Leadership reporting

These services are advisory in nature and support customer decision-making.

Customers remain solely responsible for all implementation, operational, architectural, financial, and business decisions.

4. Customer AWS Access and Responsibilities

Customers are responsible for granting appropriate AWS permissions required for service delivery.

Customers retain ownership and control of:

AWS accounts
Cost and Usage Reports (CUR)
Resource metadata
Tags
Billing information
Cloud infrastructure

Customers warrant that they have authority to grant access to the required cloud environments.

TruCost.Cloud is not responsible for delays, limitations, or inaccuracies caused by incomplete access permissions, restricted environments, missing billing data, or customer-side configuration issues.

Resource Tagging and Cost Allocation

The accuracy of cost allocation, ownership reporting, chargeback views, governance insights, and unit economics depends upon the quality and completeness of customer tagging structures, account hierarchies, metadata, and ownership models.

TruCost.Cloud is not responsible for inaccuracies resulting from incomplete, inconsistent, outdated, or missing tagging practices.

5. Recommendations and Limitations

Recommendations, reports, anomaly alerts, governance findings, architecture reviews, optimization opportunities, forecasts, and savings estimates are provided for informational and advisory purposes only.

Customers remain solely responsible for evaluating and implementing any recommendations.

Optimization Recommendations

Cost savings opportunities, anomaly alerts, governance recommendations, and optimization insights are based on available billing data, tagging structures, metadata, account configurations, and system observations.

TruCost.Cloud does not guarantee:

Any specific savings amount
Performance improvements
Financial outcomes
Operational outcomes
Business results

Actual results depend on customer implementation decisions, workload behavior, architecture, cloud provider pricing, and operational practices.

6. Service Levels and Support

TruCost.Cloud will make commercially reasonable efforts to maintain service availability.

Scheduled maintenance, upgrades, infrastructure failures, third-party outages, force majeure events, or customer environment issues may impact service availability.

Support response times may vary based on service plans and contractual agreements.

No uptime guarantee exists unless explicitly agreed in writing.

7. Fees, Taxes, and Payment

Customers agree to pay all applicable fees specified in proposals, invoices, subscriptions, statements of work, or service agreements.

Payments are due according to agreed payment terms.

Customers are responsible for all applicable taxes, duties, levies, or governmental charges excluding taxes based on Company income.

Late payments may result in suspension of services.

8. Data and Confidentiality

Each party agrees to protect confidential information disclosed by the other party.

Confidential information includes:

Business information
Pricing
Financial information
Technical information
Customer data
Reports
Platform outputs

Neither party shall disclose confidential information except as required by law or with prior written consent.

AWS Billing Data

Customers retain ownership of all AWS billing information, Cost and Usage Reports (CUR), account structures, resource metadata, and associated cloud financial information.

TruCost.Cloud processes such information solely for delivering contracted services and does not assume responsibility for billing inaccuracies originating from cloud service providers.

9. Account Security

Customers are responsible for:

Account credentials
Access permissions
Authorized users
Internal security controls

Customers must immediately notify TruCost.Cloud of any suspected unauthorized access or security incident.

10. Acceptable Use

Customers shall not:

Use Services for unlawful activities
Attempt unauthorized access
Interfere with platform operations
Introduce malicious software
Reverse engineer the platform
Circumvent security controls
Misrepresent ownership or authority

Violation may result in suspension or termination of access.

11. Intellectual Property

All rights, title, and interest in the Services, software, methodologies, documentation, reports, dashboards, trademarks, and intellectual property remain the exclusive property of TruCost.Cloud or its licensors.

Except as expressly permitted, customers may not reproduce, distribute, modify, reverse engineer, or create derivative works from the Services.

Customer-owned data remains the property of the customer.

12. Privacy and Data Processing

Processing of personal information is governed by the TruCost.Cloud Privacy Policy.

Customers are responsible for ensuring lawful collection and disclosure of personal information provided to TruCost.Cloud.

13. Third-Party Services

Services may integrate with third-party platforms including:

Amazon Web Services (AWS)
Analytics providers
Communication platforms
Security providers
Monitoring tools

TruCost.Cloud is not responsible for the availability, performance, policies, or actions of third-party providers.

14. Subprocessors

TruCost.Cloud may engage trusted subprocessors to provide infrastructure, hosting, communication, analytics, monitoring, security, and support services.

Appropriate contractual safeguards will be maintained where applicable.

15. Warranties and Disclaimers

Services are provided on an “AS IS” and “AS AVAILABLE” basis.

To the maximum extent permitted by law, TruCost.Cloud disclaims all warranties, including:

Merchantability
Fitness for a particular purpose
Non-infringement
Accuracy
Reliability
Availability

No guarantee is made regarding cost savings, business outcomes, operational improvements, or financial results.

16. Indemnification

Customers agree to indemnify and hold harmless TruCost.Cloud, its officers, directors, employees, contractors, and affiliates from claims arising out of:

Customer misuse of Services
Violation of these Terms
Violation of applicable laws
Unauthorized access granted by the customer
Customer-provided data or content

17. Limitation of Liability

To the maximum extent permitted by law, TruCost.Cloud shall not be liable for:

Indirect damages
Consequential damages
Lost profits
Lost revenue
Lost data
Business interruption
Loss of goodwill

Total liability shall not exceed the fees paid by the customer to TruCost.Cloud during the twelve (12) months preceding the claim.

18. Termination and Offboarding

Either party may terminate services according to applicable agreements.

Upon termination:

Customer access may be revoked
Data retention periods will apply
Outstanding payments remain due

Termination does not relieve either party of obligations accrued prior to termination.

19. Force Majeure

Neither party shall be liable for delays or failures caused by events beyond reasonable control, including:

Natural disasters
Government actions
War
Labor disputes
Internet failures
Cloud provider outages
Cybersecurity incidents
Utility failures

20. Feedback and Suggestions

Customers may voluntarily provide suggestions, enhancement requests, recommendations, or feedback regarding the Services.

Unless otherwise agreed in writing, TruCost.Cloud may use such feedback without restriction, compensation, or obligation to the customer.

21. Modifications to Terms

TruCost.Cloud may modify these Terms from time to time.

Updated versions will be posted on the website or platform.

Continued use of Services constitutes acceptance of revised Terms.

22. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of India.

Any dispute arising from these Terms shall first be resolved through good-faith negotiations.

If unresolved, disputes shall be subject to the exclusive jurisdiction of courts located in Chennai, Tamil Nadu, India.

23. General Provisions

If any provision of these Terms is determined to be unenforceable, the remaining provisions shall remain in effect.

Failure to enforce any provision shall not constitute a waiver of rights.

These Terms constitute the entire agreement regarding the Services unless superseded by a written agreement.

24. Contact Information

CLOUD TRUCOST (OPC) PRIVATE LIMITED

Website: https://trucost.cloud

Email: info@trucost.cloud

Privacy Contact: privacy@trucost.cloud

Security Contact: security@trucost.cloud